Category: Press Release

Upgrade to Best Practices, Not Just Your Budgets

Annual Support & Advocacy Program

Annual Support & Advocacy Program

Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important.  Enabling you with the day-to-day support and services you need to ensure that your CRM / CX strategies are successful

Software support becomes an important and immediate requirement post every successful implementation program. An active annual software and advocacy agreement helps to ensure the long-term support and operation of critical computing environments. The absence of such an arrangement greatly restricts access to technical assistance and challenges with updating and implementing new software releases. This can result in interruption of normal system operation and extended down time.

The ASAP [Annual Support & Advocacy Program] is a comprehensive support and advocacy program for Oracle CRM and RightNow CX Cloud Service customers. The  program includes, remote technical support, remote configuration & installation assistance, fixes, special software patches and minor/ major updates.

The ASAP is available within multiple delivery models including onsite, onshore or multi-shore. Subscribers to the ASAP [Annual Support & Advocacy Program] also have access to online support tools, single point of contact [SPOC], CX (Customer Experience) experts, industry experts and key Oracle product and engineering teams.

Benefits

  • Post implementation support & annual CRM / CX Health Check
  • Periodic documented feedback / assessment on user adoption rates, technical configurations, integration and upgrades
  • Access to online support tools, SPOC, CX / domain experts and key Oracle product & engineering teams.
  • Flexible support plans to suit onsite, offshore and multi-shore delivery model
  • Discounts to training programs
  • Extended configuration, customization and report generation support from an integrated R&D and validation services team with expertise including FMW, J2EE, .NET, PHP, mySQL, etc

First-hand knowledge of cloud integration, CRM, CX (customer experience) and most importantly the domain specialization is a necessary condition for first class support, but this must also be coupled with understanding of the latest developments in each relevant deployments. CRMIT Solutions contributes to the development of many specifications through direct participation in some of the Oracle CRM / CX product validation / testing programs. Knowledge gained through current specification development activity and validation is further enhanced by leadership positions in the Oracle CRM On Demand, Oracle Fusion CRM and RightNow CX Cloud Service markets. This brings CRMIT engineering teams into broad contact with developments in the field, and has resulted in applying these standards in a wide variety of situations.

Visit www.crmit.com/support.html   for more info

5 CRM Case Studies From CRMIT

Five Case Studies from many of CRMIT ‘s successful CRM Implementation, in a delightful Infographic Format:

1. Manufacturing : http://www.flickr.com/photos/crmit/8073501134/in/photostream

2. Engineering : http://www.flickr.com/photos/crmit/8073501366/in/photostream/

3. Insurance : http://www.flickr.com/photos/crmit/8073501528/in/photostream/

4. Banking : http://www.flickr.com/photos/crmit/8073509363/in/photostream/

5. Healthcare : http://www.flickr.com/photos/crmit/8073502158/in/photostream/

Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint

ORACLE OPENWORLD 2012, SAN FRANCISCO – October 2, 2012

News Facts

• Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud.

• For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations.

• Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today.

• By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customers.

• By choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service.

• With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud Service user interface, including buttons, links and custom objects for a rich user experience.

• ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view.

• ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration here.

• For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented.

• Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services.

Supporting Quotes

• “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”

• ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”

• “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential.”

• “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.”

Supporting Resources

Oracle Sales and Marketing Cloud Service
Learn More About Oracle Cloud
Oracle Cloud
Like Oracle Cloud on Facebook
Follow Oracle Cloud on Twitter
Read the Oracle Cloud Blog
Oracle OpenWorld 2012
Oracle OpenWorld 2012 Keynotes
Like Oracle OpenWorld on Facebook
Follow Oracle OpenWorld on Twitter
Oracle OpenWorld Blog
Oracle OpenWorld on LinkedIn
Oracle CRM on Social Media
@OracleCRM
OracleCRM on Facebook
OracleCRM on YouTube

About Oracle Validated Integration

Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

About Oracle OpenWorld

Oracle OpenWorld San Francisco is the most important educational and networking event of the year for Oracle technologists, customers, and partners. This information technology event is dedicated to helping businesses optimize existing systems and understand upcoming technology breakthroughs. The conference, which draws more than 50,000 attendees from over 140 countries, offers more than 2,100 educational sessions, 400 product demos, exhibitions from 450 partners and customers showcasing applications, middleware, database, server and storage systems, industries, management and infrastructure – all engineered for innovation. Oracle OpenWorld 2012 is being held September 30-October 4 at The Moscone Center in San Francisco. For more information, please visit http://www.oracle.com/openworld. Watch Oracle OpenWorld keynotes, sessions and more live on YouTube. Join the Oracle OpenWorld discussion on Twitter, Facebook and the Oracle OpenWorld Blog.

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit http://www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info:

Susie Penner
Oracle
+1.650.506.1973
susanne.penner@oracle.com

Aaron Wessels
Blanc & Otus
+1.415.378.8090
awessels@blancandotus.com

Originally Published in: http://www.oracle.com/us/corporate/press/1859021

CRMIT is now a Platinum Partner in the Oracle ® PartnerNetwork

CRMIT Solutions, market specialist in delivering Customer Relationship Management, Customer Experience Management solutions using Software as a Service (SaaS) business model and Service Oriented Architecture (SOA) framework, today announced that it has achieved the coveted Platinum Level Status in the Oracle PartnerNetwork (OPN).

This specialized status assumes significance, since Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. The company boasts of having complied over 100 customer implementations across numerous verticals using CRM products that helped organizations improve their bottom lines, enhance revenues and above all achieve highest levels of customer satisfaction.

“This is another feather in our cap, wherein we strongly believe that the expertise in our products, implementation experience and unrelenting focus on Oracle technologies have made this specialized status a reality. On this regard, we thank all our team members, customers and partners for their continued support and patronage.  We hope to achieve many more milestones in the coming years”, said Vinod Reddy, CEO, CRMIT.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit: http://www.oracle.com/partners

About CRMIT

CRMIT is a 9 year old market specialist in delivering On Demand CRM solutions using Cloud Computing business model. As a Global IT integrator and a CRM On Demand Consulting Services Company and more than 500 Man years of experience in the CRM domain, we have an excellent track record in delivering innovative technology solutions to clients across the globe. For more information on CRMIT, visit the website at www.crmit.com

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

 

News Collection : CRMIT’s Oracle Fusion CRM Deployment

1. Cloud News India : http://cloudnewsindia.in/oracle-india/press- releases/oracle+fusion+crm+to+drive+crm+its+global+sales+productivity.htm

2. IT voir : http://www.itvoir.com/portal/news/Press-Releases/Oracle-Fusion-CRM-to-Drive-CRM-IT-s-Global-Sales-Productivity-20-423.asp

3. Biztech2 : http://biztech2.in.com/news/crm/oracle-fusion-crm-to-drive-crmits-global-sales-productivity/139562/0

4. Money Control : http://www.moneycontrol.com/news/technology/oracle-fusion-crm-to-drive-crmit039s-global-sales-productivity_732005.html

5. IT Next : http://www.itnext.in/content/crmit-deploys-oracle-fusion-customer-relationship-mgmt.html

6. India Info line : http://www.indiainfoline.com/Markets/News/CRMIT-Solutions-to-deploy-Oracle-Fusion-CRM/5464244632

7. Digital Terminal : http://www.digitalterminal.in/index.php?option=com_news&view=detail&n_id=690&Itemid=11

8. VAR India : http://www.varindia.com/CRMIT_deploys.htm

Media Release : Oracle Fusion CRM to Drive CRMIT’s Global Sales Productivity

Bangalore & New Delhi, India – July 18, 2012

News Facts

CRMIT Solutions, a market specialist in delivering On Demand CRM solutions using cloud computing, is among the first companies in Asia Pacific to deploy Oracle Fusion CRM, Oracle’s newest customer relationship management solution, to manage its global sales and marketing lifecycles and enhance the productivity of enterprise sales, marketing and service professionals.

CRMIT plans a 40% year on year growth in its fiscal year 2012 and is looking to leverage Oracle Fusion CRM to support their business goals.

Oracle Fusion CRM will offer a wide range of solutions to CRMIT for improved sales execution, planning, forecasting & contract management and incentive compensation. It will enable CRMIT to achieve the following in their day-to-day business –
Integrate territory management, quota management, and incentive compensation for optimal sales coverage, Advanced sales forecasting for better monitoring of performance to plan, Sales prospecting tools to generate higher-quality leads and facilitate the sales force to focus more on solutions, Reduce the cost of staffing, implementation, and maintenance because of 100% standards-based infrastructure.

CRMIT’s sales team will be able to use Oracle Fusion CRM from multiple channels such as PC, mobile devices etc., and will also draw on its social CRM integration to collaborate better with internal and external audiences. Oracle Fusion CRM will be deployed on the highly secure Oracle public cloud.

CRMIT, a gold member of Oracle’s PartnerNetwork, specializes in Oracle CRM On Demand Solutions and has been implementing Oracle Cloud CRM solutions for more than 8 years. With this deployment, CRMIT will also leverage Oracle’s Fusion CRM for their internal use and employ the cloud platform solution to build CRM++ extensions.
Oracle has invested more than six years of in-depth research, conducted extensive interviews with more than 1,000 global customers to understand their needs and coupled this with current market trends to design this new generation of CRM products called Oracle Fusion Customer Relationship Management.

Oracle Fusion CRM is a 100 percent open standards-based set of integrated CRM modules that improves the way sales professionals work and is designed to deliver unprecedented business insight into sales performance management.

Supporting Quotes

“At CRMIT, we understand the criticality of increasing the team’s productivity while providing an effective view of vital sales data for better decision making,” said Vinod Reddy, Founder and CEO, CRMIT. “Oracle Fusion CRM has a futuristic architecture and was our natural choice because of its complete CRM functionality and focus on customer experience solutions. With built in business intelligence and industry standard extensibility capabilities, Oracle Fusion CRM helps us to leverage integrated technology to drive sales planning and close the performance-to-plan gap more easily and quickly.”

”Oracle Fusion CRM has been developed keeping customer experience management in mind. It is easy to use, effective and efficient in functionality,” said Sunil Jose, Vice President, Applications, Oracle India. “For CRM IT, it will address all their sales team’s needs from account management to sales management and mobility, without compromising on security. The solution also has enhanced features like campaign management, e-mail integration and flexible deployment options that will make business operations much more simple, effective and efficient.”

About CRMIT

CRMIT is a market leader in providing solutions for Oracle’s Cloud CRM. With operations in USA, EMEA, ANZ and APJ regions the company has successfully deployed over 100 successful CRMOD implementations across various industry verticals having 150+ customers worldwide.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s most complete, open, and integrated business software and hardware systems company. For more information about Oracle, please visit our Web site http://www.oracle.com

Trademarks

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

For more information contact:

Vandana Shenoy

Oracle India
t:+91 124 4328156
m:+91 9811551760
f:+91 124 4328121
e: vandana.shenoy@oracle.com

(Originally Published In : http://apacmediacentre.oracle.com/content/detail.aspx?ReleaseID=5600&NewsAreaId=2)