Category: News

Upgrade to Best Practices, Not Just Your Budgets

Annual Support & Advocacy Program

Annual Support & Advocacy Program

Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important.  Enabling you with the day-to-day support and services you need to ensure that your CRM / CX strategies are successful

Software support becomes an important and immediate requirement post every successful implementation program. An active annual software and advocacy agreement helps to ensure the long-term support and operation of critical computing environments. The absence of such an arrangement greatly restricts access to technical assistance and challenges with updating and implementing new software releases. This can result in interruption of normal system operation and extended down time.

The ASAP [Annual Support & Advocacy Program] is a comprehensive support and advocacy program for Oracle CRM and RightNow CX Cloud Service customers. The  program includes, remote technical support, remote configuration & installation assistance, fixes, special software patches and minor/ major updates.

The ASAP is available within multiple delivery models including onsite, onshore or multi-shore. Subscribers to the ASAP [Annual Support & Advocacy Program] also have access to online support tools, single point of contact [SPOC], CX (Customer Experience) experts, industry experts and key Oracle product and engineering teams.

Benefits

  • Post implementation support & annual CRM / CX Health Check
  • Periodic documented feedback / assessment on user adoption rates, technical configurations, integration and upgrades
  • Access to online support tools, SPOC, CX / domain experts and key Oracle product & engineering teams.
  • Flexible support plans to suit onsite, offshore and multi-shore delivery model
  • Discounts to training programs
  • Extended configuration, customization and report generation support from an integrated R&D and validation services team with expertise including FMW, J2EE, .NET, PHP, mySQL, etc

First-hand knowledge of cloud integration, CRM, CX (customer experience) and most importantly the domain specialization is a necessary condition for first class support, but this must also be coupled with understanding of the latest developments in each relevant deployments. CRMIT Solutions contributes to the development of many specifications through direct participation in some of the Oracle CRM / CX product validation / testing programs. Knowledge gained through current specification development activity and validation is further enhanced by leadership positions in the Oracle CRM On Demand, Oracle Fusion CRM and RightNow CX Cloud Service markets. This brings CRMIT engineering teams into broad contact with developments in the field, and has resulted in applying these standards in a wide variety of situations.

Visit www.crmit.com/support.html   for more info

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Oracle CRM On Demand new release features

With new Fusion CRM in place, Oracle is still continuously innovating and improvising its existing Oracle CRM On Demand product as well and has rolled out many new features in its respective releases like R19, R20 and R21.

Each release demonstrates the Oracle’s commitment to ongoing innovation that introduces industry-leading capabilities to drive revenue, reduce costs, and improve the customer experience. The features introduced in these new releases are aimed to solve industry-specific pain points, while providing enhanced business value for the life sciences, insurance, financial services and automotive industries.

To know more about the features pertaining to each of the releases, click the following links:

R19 Features:
http://oukc.oracle.com/static09/opn/apps09/crmondemand/51848/WhatsNewInR19_2/index.html

R20 Features:
http://oukc.oracle.com/static12/opn/events12/99601/021312_99601_TOI_source/index.htm

R21 Features:
http://oukc.oracle.com/static12/opn/events12/103442/102612_103442/index.htm

Welcome to the 2nd edition of Touch Tour!

We at CRMIT Solutions take pride in participating in the 2nd edition of the Touch Tour Mobile APP Conference & Workshop, scheduled to be held on 17th & 18th of November, 2012 at Tidel Park, Chennai. This conference is jointly organized by Microsoft, which is the platinum sponsor and 5 User Group India & Pluralsight, which are community partners.

Touch Tour is a community-driven event aimed at bringing the entire mobile community together under a single platform, thus making it more enriching and fun filled. You can expect a lot of interactive sessions in this conference that are focused towards app. design and development, aimed to encourage professionals from the community to showcase their applications. Apart from that, you can also expect some interesting contests and also win attractive prizes. So, stay tuned!

The first day of the event will enable the community to get together, network and have fun. This includes a lot of interactive sessions, wherein one of our senior directors at CRMIT, would be addressing a technical session on Mobile UX, providing some valuable insights and updates in this area of specialization. Similarly, there would be other technical sessions addressed by some of the eminent speakers in the respective areas of expertise, throwing light on some of the latest technological advancements in the mobile applications space. In addition to these interactive sessions, members from the community would have an opportunity to showcase their apps to exhibit their creative prowess. So, be there to enjoy these exciting moments!

The second day of the event will have 2 parallel workshops that are limited to around 20 – 40 participants. This workshop will allow the participants to spend considerable amount of time with the speaker and acquaint themselves with the latest tools and technologies.

Who can attend?

• Mobile App Designers
• Mobile App Developers
• Freelancers
• HTML / CSS / JS Ninjas
• People who are interested to network
• Mobile communities across India

What will you gain?
• Confidence to deliver your mobile strategy
• Enhanced knowledge on the mobile operating systems
• New professional contacts to set you in the perfect direction for your app
• The tools and tricks required to turn your app into a business
• And much more….

Register Now

Avail the opportunity to be the first person to register for Day 1 at just Rs.300/- There is a sponsorship opportunity for every budget level, from a highly visible booth in the Exhibit Hall to your company’s name on important Conference materials – but note that these opportunities might get filled up fast.

What’s more? You can even win a FREE entry to Touch Tour 2012 event. Just click here, enter your email id and share the generated URL with your friends. If your URL generates more number of unique visitors, you will win a FREE ticket to attend the conference.

Cloud, From AT&T, IBM

Recently AT&T, IBM announced that they are going to share network to lure more customers to cloud. You can read more about this unique partnership from Bloomberg website : http://www.bloomberg.com/news/2012-10-09/at-t-shares-network-with-ibm-to-lure-more-customers-to-the-cloud.html

We think this is a very interesting development in cloud market. The interesting part is the collaboration between a technology company and a phone carrier to bring cloud offerings to the consumer that is happening for a first time I believe.

One of the key issues in public cloud adoption is addressing security concerns of the Organization. Knowing AT&T’s growing medium and enterprise business in providing internet services, this partnership can make “private cloud” more compelling minimizing the concerns on security and connectivity. We foresee more such partnership in future.

Share your views!

Venkatesan Sundaram

Senior Director, CRMIT

5 CRM Case Studies From CRMIT

Five Case Studies from many of CRMIT ‘s successful CRM Implementation, in a delightful Infographic Format:

1. Manufacturing : http://www.flickr.com/photos/crmit/8073501134/in/photostream

2. Engineering : http://www.flickr.com/photos/crmit/8073501366/in/photostream/

3. Insurance : http://www.flickr.com/photos/crmit/8073501528/in/photostream/

4. Banking : http://www.flickr.com/photos/crmit/8073509363/in/photostream/

5. Healthcare : http://www.flickr.com/photos/crmit/8073502158/in/photostream/

CRMIT celebrates its 9th Annual Event – Incline

incline

It is our great pleasure to state that CRMIT, one of the fastest growing specialists in delivering CRM solutions, has successfully completed 9 years of its existence, since its inception on 16th of September, 2003. It was truly an endearing and a wonderful journey all these years with a right mix of achievements, milestones and above all a great future that beholds all the CRMITians. To mark this great occasion, the company has recently celebrated this annual event on September 28th at Ramee Guest Line Hotel with great pomp and gaiety. The event has been christened as Incline, a colloquial synonym to connote steady inclination of the company towards rapid growth after 9 years of its existence.

Recognizing the event as a great occasion to bond with one and all within the CRMIT family, associates along with their respective families gathered in large numbers at the company’s premises. A local transport was organized to ferry the employees to the venue from where they were escorted to a well decorated auditorium with great events lined up to unfold the occasion. Associates and guests were instantly spellbound by the two marvelous video presentations by some of the talented associates – one presentation highlighting the technological marvels and the other highlighting the CRMIT’s achievements all these years and a well chartered road map for its future. A true creativity at its fore coupled with technological prowess by a young and an energetic team!

The official event kicked off with the lighting of the lamp by the CEO and other senior management people including recitation of some holy Sanskrit verses. Mr. Vinod Reddy, the company’s CEO welcomed the associates and talked about the company’s vision, achievements and the futuristic goals that the company has embarked in the years to come. This inspirational speech by the CEO was followed by a couple of presentations from the respective departmental heads highlighting the achievements in the respective spheres of their activities, high level of employee engagements and above all the strategic initiatives, envisioned in the coming years. The next event that followed was the presentation of awards to some of the outstanding associates of the company, who have showed their mettle in their respective areas of expertise and have been great contributors to the overall growth of the organization. Overall, 34 winners have been announced under various award categories that truly signifies the company’s commitment to recognize employee excellence at all levels. Not to miss the fun element, there were some tidbits of fun interlaced to make the whole occasion a more joyful and engaging. This included some brain and fun games involving high level of proactive engagement from our associates.

After a sumptuous lunch treat, the second half of the event unfolded with some of the most creative fun games organized by well known event managers at the venue. Associates were segregated into various teams and each team was at its creative best to outplace the other team to win some goodies from the organizers. Last, but not the least, a musical event was organized by the DJs, who churned out some of the latest chartbusters. With high octane music reverberating through the floor, associates were at their best to shake their legs to showcase their dancing steps that synchronized with the background scores. With this last leg of celebration, the annual event came to a close with associates bidding goodbye to each other and craving to have much more fun in the years to come. Moving forward, a new bunch of youngsters would be taking over the reins of this event management to organize the next annual function, bringing in its fore much more fun, high levels of creativity and excellence.