Category: Leadership

Human Dynamics in the IT corporate world

Business prepositions are changing, day to day and people are looking for external help to build their sales force to bring in new clients for the purpose of sustaining their existing revenues and also for their future growth. Anticipating high risks and vulnerability for any untoward exigencies with readiness is crucial for the sustenance of the companies, once they reach the optimal level of growth. Organizations plunge into the tides of global markets with their balance sheets showing either profits or losses over a period of time and sweeps through with enormous growth after crossing the bridges and horizons of walls of destiny.

In the mean time, there are dialogues between the people on process corrections to gain healthy trends of changes and modifications that are required to face the competitive environments. Trifling discussions matters a lot and useful decisions have been arrived at the end of the tunnel. This would happen for the good, but conduct and patience will be tested in tough times.

How does it matter for us? Do we need to enter into the state of conflict resolution?  

Transactional analysis speaks about the state of mind and classifies into three different states: 1) Parent 2) Adult and 3) Child.

How does it address our problem in hand? Yes, we need to examine the facts on the table by understanding the processes that exist and the new dimensions that are chosen to begin and pour a new life in the bottle of growing business. How do we conduct this paradigm shift in minutes? And who would be responsible for the end result? There are many questions that need to be addressed without proper answers.

What is that we expect from people today? The answer is understanding, wherein understanding the subject churns out the essence.

Life cycle of an employee is not a very big event in the companies with ever changing configurations and dimensions. Situations compel people to come, work and live together as long as they have a proper understanding in uniformity with sacrosanct approach, which prevails and controls the life blood of every situation.

Many people get into this trouble due to lack of awareness of their current state, which is beautiful and designed well like a digestive system that works continuously without any break and seeking anyone’s help. Children live without any inhibitions, mingling and forgetting their quarrels.

Accepting new changes and formalization is a general practice of the industry, provided it is supported by logical and bench marking conclusions. Change just for the heck of it would not help and back fires often due to lack of support in the system.

Steering of the tables, revered manifestations of the folks, enduring relationships and endeavoring examples of business makes people bullying and hounding in their arguments and creates gaps, which in turn results in gulf.

Business procrastinations and alarming the people with more confusion will be treated as rotten culture, which has been carried forward from the ages of global history. “What is so great about the human history? Our entire history is full of human harassment”. Taj Mahal was built by 20,000 workers which is a monument of the nation. There are about 20,000 people whose fingers were cut due to the unparalleled treachery of Shajahan, to ensure these people never built such a magnificent monument in near future that is awesome and spotless.  “Where are the prevailing saints, when Kargil wars were fought and people had died for the mother land?” We need to ponder and understand.

How do you conduct the transactional analysis – to understand parent ego (satvik), adult ego (rajasic) and child ego (tama sic).

There is no species in the world, which were born and living without these 3 gunas of the western world called parent, adult and child ego states – without which one cannot move an inch in their endeavors.

The clash is between these gunas and not between the individuals. If organizations understand this culture and nurture it for betterment, controversies get diluted and dissociated like snow waters, and purifies the fruitful lands of corporate soils.

By Ravi Shankar
HR Director, CRMIT Solutions



Creating a Corporate Empire of Excellence

With ever changing world market situations and economic policies of developing nations, there is an enormous speed & pace which is required to sustain in today’s competitive world of business which has a phenomenal change when compared to earlier days of 1990s.

Countries have moved out of barter systems of mighty mahanzadoro Harappa civilizations and mighty Himalayan traditions to the world of exchange of exchanges for gadgets in the fast paced world. Countries have seen lassaiz faire, free enterprise in US during 1980s. While developing nations are filled with poverty, advance nations concentrate on increasing the exchequers with dollars and there would be huge gap in thought process and development of Nations.

Due to world market changes and relative factors like economies of developing nations, perspective of business has taken various changes as world is becoming a smaller and smaller due to invention, innovation, technology and certainly the brilliance of people today. Major MNCs, corporate, individuals, employees, clients, and vendors are focused and inclined to change themselves and consistently looking for new technology, knowledge Transfer, best industry practices to follow and incorporate where necessary in an uncertain situations of hype in the stock markets.

Transformation (change) is the key word in the world of global economy and in the context of liberalization of policies to conduct market segmentation and penetration effectively with an efficacy in order to explore new world of business opportunities, avenues and possibilities. The replication of business has taken a bigger seat if we take the example of McDonald in the world to spread wings across the nations.

Employees are subject to transformation and a constant change for upgrading their skills to achieve excellence in all walks of life to keep abreast of knowledge with their competitive spirit, contribution and become mission critical to organizations.

Great saints of Santana Dharma of India like Adi Sankarbhagavat pada of 14th Century, have established and prescribed few rules to achieve this excellence through various methodologies and with perfect discipline. He has mentioned it in his “Nirvanashatkam” which depicts about detachment in attachment, achieveing a perfect state of mind. Today, we don’t have time to go back and look the Wisdom which was prescribed in Kruta Yuga and we start looking at other nations by being after the material advancement without value system and giving up the principles of foundation which was imbibed in our blood and every nerve in the tradition as cultural heritage.

There are many foreign nationals and expatriates including Steve jobs of Apple Inc visited India to meet up with the ancient Gurus of Himalayas to understand the fundamental principles which will govern the Nations, Corportes and individuals for ever. Steve Jobs achieved it and he had spent good time during his last days. His message to the world is “Innovation through detachment and certainly not with attachment”. He has left his mark of Iphone5s & Tablets today in the world which is a greater innovation of the world.

Without Disciplining of mind and body which are not in tranquility and synchronization, achieving excellence is impossible and absence of synchronization of these two would do lot of harm and adverse effect on the system. Besides these fundamental principles of foundation, ethical conduct and value system which was cherished and nurtured in the nerve and blood of individual which may take place from the birth as hereditary and brought up.

Needless to say, gaint companies like DSQ Software, Infosys, cognizant and TCS, HP speak about it with passion and they had set some rules for themselves from top level to bottom level employees of the organization. Hence, they have become breeding grounds of excellent people and their off-shoots are established in similar lines like Mind Tree, Xchange, and Hexaware etc. The adoption of ethical conduct and value system is to drive these disciplines and right and righteous conduct which will help to make corporate – “A great place of work destinations”

The reversal of fundamental principles of “Satyam (Truth) to Mytas” will be changed as reversing of company name leaving aside the greatest Value system would change the direction and fate of company which is an evidential fact today. Wisdom and Truth are back bones of the value system which enhances the power of organizations for all people dealing with the company.

The greatest challenge today is Transforming Others. Best ways to deal with it is “Transforming ourselves” and look at everything and have insights of things with a fresh approach and new perspective without inhibitions away from the concept of “I know everything”. At the end of life when he was given poison and consumed by Socrates, Socrates stated that he realized one thing “that he knows nothing in the world”. This is a difficult path of realization which needs fundamental value system, flexibility to adopt change, acceptance and admission of mistakes, self-introspection on a continuous basis.

Hence, Transforming People through Engagement is a must and CRMIT believes in this concept and uses it extensively to develop the internal systems, people and processes. CRMIT has inclination towards achieving excellence through gaining & imparting knowledge to become pioneers.

Jack Welch on Vision: Good business leaders create a vision. They articulate the vision, passionately own the vision, and relentlessly drive it to completion. Further to this, he also says, Above all else, good leaders go up, down, and around their organization to reach people. They are informal. They are straight with people. They make a religion out of being accessible. They never get bored telling the story

CRMIT’s belief on “Vision”:

1) Invest on people
2) Develop Trust and Respect
3) Dominate your market/ area of work – or get out
4) Never sit still
5) Think Service, service, Service
6) Forget the past, love the future
7) Learn and lead

Goals, Values and Beliefs of CRMIT

Our goal at CRMIT is simple – extraordinary customer service. We accomplish this by our highly valued People, Processes and the right working environment where employees have fun as they work. Our goals are accomplished by a commitment from every employee.
Our values and beliefs are :

  • Treat each employee with trust and respect and give them an opportunity for input on how to continually improve our service goals.
  • Treat each employee fairly and with mutual respect. The Company does not tolerate discrimination of any kind and encourages all managers and supervisors to involve employees in problem solving and the creativity process. When problems arise, the facts should be analyzed to determine ways to avoid similar problems in the future.
  • Provide the most effective and efficient corrective action, to resolve customer service issues, to ensure our customers satisfaction and that the problem not be repeated in the future. In this way, we will maintain our leadership position in the industry.
  • Foster an open door policy which encourages interaction, discussions and ideas to improve the work environment, thus increase our productivity.
  • Deliver competitive, impeccable service to our customers and, where required, partner our customers with vendors who share our mission vision.
  • Make “Do It Right The First Time” our commitment as a team and our only way of doing business. This commitment will assure continued growth and prosperity.

Ravi Shankar Kasinadhuni

Director (HR), CRMIT

Why New Business Models For US Banks?

Reportedly, second and third quarter was an impressive period of significant improvements for US banks, but still we get to hear some news about the stocks of large banks that declined by more than 20 percent. This is happening since the beginning of the third quarter and four out of every five people are trading below the book value. Do you know why?

Here’s a sneak peak…

While some commentators blame the fear of double dip recession or may be Europe’s sovereign debt crisis, McKinsey Quarterly has tried to draw attention to three additional factors. The undermining issues brought to light by this business journal include the new bank capital requirements initiated under Basel III international-banking regulations, impact of new US banking regulations retorting to financial crisis, Dodd–Frank Act, and continuous deleveraging of customers.

As per the estimates, if these banks continue following the current business model, their average ROE (Return on Equity) is expected to fall from 11% to 7% by the year 2015. Moreover, the investors are also willing to see bank management teams to put forward trustworthy and far reaching plans to fill this gap. This is the current scenario, but what next?

What does the current status imply?

Out of these three factors, Basel III requirement is the most significant, since without justifying actions, they could reduce ROE of some banks by 5%. And that is why, it is being estimated that US banking system will require almost $500 billion in retained earning or may be an absolutely new equity to meet new standards. The second threat is also stepping forward slowly, as an amendment caps fees on payments and there is also a requirement to move many Over-The-Counter (OTC) businesses to clearing houses. This will probably lead to more expensive and complex day to day operations.

Then the next threat is all about unwinding of consumer debt and according to the analysis, when excessive borrowing becomes the principal cause of recession, businesses tend to spend next eight years to restructure their balance sheets. So, there is a very little prospect for the companies to return from those borrowing levels and some may never even return.

Therefore, banks must constrict the most out of all the capital cash especially that they have been neglecting from more than a decade. In fact, linking to risk adjusted capital usage would prove even more helpful in such a scenario.

– Charu Mehta, CRMIT

Leaders : Listeners

Recently, We found an interesting article in the net (not sure which one is the original source, it is found in many websites now :-P), and circulated it internally:

Today’s leaders don’t have all the answers. (How can they?) But they know how to find the answers and, more importantly, they know how to help others find the answers.

Leaders today are listeners. They listen up, down, and all around their organization. They listen in order to:

  • Pick up on problems before they get out of hand
  • Uncover the causes of miscommunication and conflict
  • Understand people’s motives, values, and feelings
  • Build rapport and mutual respect
  • Discover trends that drive the way business gets done
  • Gather and evaluate ideas
  • Generate solutions

Our HR Director Bhasker Rao elaborated on these points, We thought it will be very useful to our blog readers and sharing the same here:

Pick up on problems before they get out of hand


  • Very important to pick problems proactively and solve. When you solve a problem in a reactive mode, you never get enough credit!
  • Preempt all problems early

Uncover the causes of miscommunication and conflict

  • Set up a communication model/ structure for yourselves
  • Keep communicating in multiple ways : Announcements, 121 meetings, feedback, suggestions, Asking Questions, Summarize, Briefing/ debriefing and more!

Understand people’s motives, values, and feelings

  • Use body language and gestures, Have systemic view (open to multiple perceptions)
  • Understand people well : their strengths, motivational factors, needs, values
  • Empathize with people, and relate to them (customer orientation).
  • Again, be proactive

Build rapport and mutual respect

  • Develop (You can learn to be an extravert!) good attitude for developing relationship
  • Converse based on mutual interest, have respect (every one has some strength) for every one and develop trust
  • Recognize and appreciate in public. Find reasons to do this! (Example: You look happy today!, You look good in this dress!)

Discover trends that drive the way business gets done

  • Focus on business, Organization and project and see how you can help it to succeed

Gather and evaluate ideas

  • Generate ideas, brain storm (even if you do get any thing on many occasions)
  • Make people think
  • Use many different methods to instigate people to start thinking in many ways, Analyze ides, structure them

Generate solutions

  • Develop solutions, actions and follow up
  • Involve every one in solution forming, delegate work.
  • There is always scope for innovation and improvement
  • Aim very high and keep focus