Category: Gadgets and Applications

CRMIT successfully participates in Touch Tour Mobile APP Conference

We are pleased to state the CRMIT has successfully participated in the Touch Tour Mobile APP Conference that was held on 17th and 18th of November, 2012 at Tidel Park, Chennai. This conference was jointly organized by Microsoft, which was the platinum sponsor and 5 User Group India & Pluralsight, which were community partners.

Touch Tour is a community-driven event aimed at bringing the entire mobile community together under a single platform, thus making it more enriching and fun filled.  There were lots of interactive sessions in this conference that talked about mobile app. design and development with professionals from the community getting an opportunity to showcase their applications. Most of the participants at the conference were mobile app designers, mobile app developers, HTML/CSS/JS Ninjas and other professionals, who had the penchant and desire for developing mobile applications.

The first day of the session was highly interactive, wherein there were lots of technical sessions addressed by some of the eminent speakers in their respective areas of expertise, throwing light on some of the latest technological advancements in the mobile applications space.  Representing CRMIT, one of our senior directors addressed a technical session on Mobile UX, providing some valuable insights and updates in this area of specialization. The session was highly informative and engaging, delving on the various aspects of Mobile UX experience, supported by easy to understand examples. The session was well received and appreciated by all the participants, who attended in large numbers.

The second day of the event had two parallel workshops that were limited to around 20 – 40 participants. These workshops had provided an opportunity for the participants to interact with the speaker and acquaint themselves with the latest tools and technologies. Overall the event was highly successful that provided a strong platform for various professionals to show case their applications, share knowledge on contemporary and emerging technologies, develop new professional contacts, learn new tools & tricks to turn their apps into business and much more.

With lots of interactions, presentations and great moments to cherish at the Touch Tour event, CRMIT fondly looks forward to many more such events in the days to come.

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User Experience Of Oracle Fusion CRM

One of the major attractions (and useful features) of Oracle Fusion CRM is, its User Experience. The entire user pages are split into multiple areas such as:

  • Global Area (Common Tools and Services)
  • Regional Area (Specific Tools)
  • Local Area (Transactions, Information, Actions)
  • Contextual Area (Additional Information on what we are doing)

For example, let us say you are in Opportunities page and drilling down into a particular opportunity you are working on. As expectged, These details are displayed in Local Area. But look at what happens around this area.

Observe that Regional Area displays tasks linked to opportunities, that can be triggered in one click. You don’t have to leave the opportunity focus area to perform a task and this is possible via the unique user experience of Oracle Fusion Apps.

A related feature is Navigation. There is a dedicated Navigation option available on the Global Area (Similar to Menus in any desktop application) and on click of which you can look at all commonly accessed page, again with a single click.

Oracle Fusion CRM is not only fast, but also smart!

Using CRM Desktop With Oracle CRM On Demand #CRMOD R19

CRM Desktop is an offline tool provided by Oracle, for accessing its CRM On Demand R19 data from Microsoft Outlook, We have been using it for quite some time and prepared a short guide on how to install / configure / use CRM Desktop for Oracle CRM On Demand, so that you can start accessing CRM On Demand data from your familiar Microsoft Outlook interface.

To view the slides : http://www.slideshare.net/nchokkan/using-crm-desktop-with-oracle-crm-on-demand

Evernote Hello : A Personal CRM

I’m sure many of us encounter memory loss incidents either at a social gathering, shopping where we see a familiar person. It takes us time to recollect who they are and where we have met them. In this process we either do not step forward to communicate with that person or even if we dare to confront, spur of moment we tend to forget their name or other personal details about them. This could either be a good one or land up being unpleasant if the person doesn’t remember you or vice versa.

In view of this, Evernote Corporation developed an application that allows smart phone users to capture and record information on their devices. How it works is very simple, May be the developers based the ever note after watching the movie ‘memento’, where in the main character has a short term memory loss and starts clicking pictures of people on his Polaroid to know whom he has to associate with and pens down how he is associated with the person.

This app (called “Evernote Hello” : http://www.evernote.com/hello/ ) is almost on similar lines, the only difference being that it is digitally saved and note could be a piece of formatted text, a full webpage, a photograph, a voice memo, or a handwritten ink note. Notes can also have file attachments. Notes can then be sorted into folders, tagged, annotated, edited, given comments, searched and exported as part of a notebook. The whole application as such enables one to maintain a very cordial relationship with another person that they encounter during a short period of time.

From a business perspective this application serves as a wonderful app to remember clients/customers/suppliers/vendors etc. It actually more or less brings out the professional side by even sending a mail after the initial encounter with the customer. It is like a business card confirmation that is sent across. When encountering your customer or client during non business hours there are chances of building an excellent rapport with the customer by recollecting their past encounter etc. This over a period of time acts as a catalyst for arriving at business proposals or even sharing information across organizations. This more or less like a personal CRM app for business users who can keep a record of people they meet on the move.

However there are certain limitations to the application, how many us actually make it a point to keep doing this over a period of time and keep asking people whom we meet to enter their information. What if the person is not so sociable and doesn’t like being photographed?

The other drawback is the automated mail that is sent when adding the person. It could actually disturb the person and could change his impression as it could sound too pushy and obnoxious. Additionally it has a limitation for the free version which is advertising supported, has limited storage of only 60 MB and has a usage meter and cannot be used offline.

But going with the numbers there are over 11 million users as of July 2011, this goes to show how useful the app is and also shows how well the app developers have researched their way to develop such an app realizing that most of us do tend to forget people that we meet in a short duration.

– Deepalakshmi Subramanian

You can download this Free App for your iPhone here: http://itunes.apple.com/us/app/evernote-hello/id484359282?mt=8