KANO Model for Customer Satisfaction

Recently, our Senior Director Mr. Venkatesan Sundaram delivered an interesting session on “KANO Model for Customer Satisfaction”. It was a fun filled session with lots and lots of interactions, practical examples and tips.

#CRMIT senior director Venkatesan delivers a session on "Linking Product / Service Design to Customer Satisfaction"

Find below a Short Mind Map explaining this useful concept. You can click on the picture to see it in full size / download it for future reference.

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